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Need Help? Chat with a Microsoft sales specialist for answers to your Dynamics questions. Chat Now No thanks. It can be installed in just 10 mouse clicks and configured through an easy-to-use wizard.
This edition also offers easy migration of customer information stored in Microsoft Office Outlook with Business Contact Manager. Microsoft CRM 3. It offers flexible deployment options and is easy to adapt to the unique needs of any company. Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software, automating and streamlining financial, customer relationship and supply chain processes in a way that helps you drive business success.
When connected to a corporate network, it is possible to synchronize data on the mobile device with data in Microsoft CRM. Deployment packages, created using Mobile Deployment Manager, are used to install and configure Microsoft CRM Mobile on mobile devices and can also be used to configure device settings. Once on the road and disconnected, the sales rep uses the application to plan activities. When connected again, the application provides easy access to information about the customers to be visited.
Then, during the sales calls themselves, Microsoft CRM Mobile can be used to answer customer queries and update customer and opportunity information. At the conclusion of meetings, follow-up activities can be detailed and scheduled. Because it is so easy to deploy, implement, and customize, Microsoft CRM Mobile has a relatively low total cost of ownership. Native Microsoft Outlook experience - Manage your sales, service, and marketing relationships within a single business application.
Case management - Create, assign, and manage customer service requests from initial contact through resolution, as well as manage communications and other activities.
Service requests - Automatically associate incoming support inquiries with the appropriate case. Queuing - Send cases to a waiting area—the queue—where they can easily be accessed by individuals and teams. Routing and workflow - Route service requests automatically to the appropriate representative for resolution, escalation, or reassignment. Searchable knowledge base - Resolve common support issues quickly by using a searchable knowledge base.
Built-in review processes help ensure that published information is complete, correct, and properly tagged. Contract management - Create and maintain service contracts within Microsoft CRM to help ensure accurate billing for support incidents. Each time a support case is resolved, the relevant contract information is updated automatically.
E-mail management includes auto-response e-mail -Maintain accurate customer-related communication records with automated tracking and response for customer e-mail messages.
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