Can you please send me the instructions to do a hard reset? Learn How to Post and More. I see from your post that you are getting an error message on your HP OfficeJet printer.
No worries, I'll be glad to help you. To provide you with an accurate solution, I'll need a few more details:. Have you recently made any changes on the printer before the issue started? In the meantime, while you respond please try these steps here:.
Perform a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Wait for minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Turn on the printer and wait till warm-up period finishes and the printer is idle.
Next thing, I would suggest here is to update the printer, for more details, please go through this link: HP Printers - Updating or Upgrading Printer Firmware.
Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
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Please wait while we find your drivers. Detection not available. Product detection timed out. Please try again. Download list: Download selected files. Email my list. Welcome to the HP Forums. I would be happy to help you with your HP Officejet Printer.
I understand that after HP software update you are getting issues using your printer and you have already done some preliminary troubleshooting. I made a research on it and found that the firmware is not updated properly. I suggest updating the firmware of the printer once again with a USB cable. Click here and refer the document to update the firmware update. If that does not work, I request you to contact HP Phone support for further assistance. Sandytechy20 I am an HP Employee. Didn't find what you were looking for?
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