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Adam Level 2: Rookie. March Re: 2wire HGV-W firmware upgrade. In response to machunt. Hi Brodie, As with most people on this thread, we're having drop out problems with our modem. Share Facebook Twitter Email Permalink. Reply Loading April In response to Smegin. Hey Smegin, I'm so sorry, I have been away for the past week, I'm really hoping the internet is back online, but if not can you reply and let me know?
In response to Adam Hey Adam, The firmware upgrade has been pushed through, let me know if you have any issues - Brodie Need help? Hi Brodie Gee, you seem to be pretty popular around here. In response to samaraorp. Hey samaraorp , The firmware has been pushed through - Brodie Need help? The firmware came through and processed fine. After initially being normal, speeds have dropped to a crawl.
Is there a posible problem with my line settings after the update? Cheers Adam. Hey Adam, I can't pull your account info from your serial number, but the firmware shouldn't make drastic changes in your speeds.
Is it possible you are shaped? PM'd some details tou you In response to benmcgregor Hey benmcgregor58 , The firmware is being pushed through now - Brodie Need help? In response to timbo Hey timbo27 , I'm updating the modem right now Cheers, Brodie Need help? Can you please update my firmware. In response to spizco.
Hey spizco , The firmware is being pushed through now Brodie Need help? Hi, I need an upgrade too pls. In response to a Hey a , The firmware is being pushed through now Brodie Need help? Hi, Can you please update my modem.
It drops out quite frequently and has been for ages! In response to stitch23red. Hey Ben, The firmware is being pushed through now Brodie Need help? May Hi There, can you do the firmware upgrade for me as well? Hi, I have the same problem. In response to ajwiseman1. Hey ajwiseman1, I've requested the firmware be placed, it should be going through now Brodie Need help? In response to maher Hey maher34 , The firmware update is being pushed through now Brodie Need help?
No worries, glad to help Brodie Need help? Thanks Brodie, Works fantastic now Hey maher34 , Glad to hear its all sorted! Brodie Need help? UPJ Level 3: Gumshoe. In response to UPJ. Hey UPJ , I've attempted to update your firmware, however it looks to be stuck for some reason. Hopefully once rebooted, the modem will bring the firmware through Brodie Need help?
Brodie hi again, Additional details as follows in regards to my kind request for Telstra to upgrade my firmware, I hope it helps: HGV-W Serail Model Thanks and indeed much appreciated!! Cheers UPJ. Brodie, I will turn off in 5 min and turn on again in 30 min.
Hey UPJ, I had another look, and the firmware is still waiting to be pushed through. Brodie hi, Any luck at your end? Hey UPJ, I just checked and your modem is now on the updated firmware ver: 5. So the update was successful Brodie Need help? Brodie hi, Thanks for a great and responsive service, indeed much appreciated!! Hope this helps Brodie Need help? Thanks Brodie, again a good and promt advise.
Thanks UPJ. Hey UPJ, There a few sites that can show what your internet speeds are, and can average of the period of time. Brodie, I ran the test a few times, Telstra The above speeds appears slow, when comapring to Sydney and NSW, correct?
Hi UPJ, It is important to recognise that these tests are not exact. Thank you. I'm sorry to say we are no longer able to push firmware updates through for these modems. If you are having constant drop outs, please check to see if the DSL light goes red when this happens. If you are still experiencing difficulties after this please contact our Tech Support team, on or via Live Chat to run further tests, there may be a fault on the line.
The 2wire modems are over 10 years old and haven't had a new firmware version in almost as long. At this time I would recommend that you purchase a new modem if you are still experiencing difficulties with your current modem. Alternatively, if you are within a contract period or have an active bundle, then you can contact Tech Support on or via Live Chat to request a free replacement modem be sent.
Need help? Order online today Get help with any Tech at Home with Telstra Platinum Don't forget to tag answers as Accepted Solutions and give a Like to the member s who helped you out. All moderation actions are supported by the CrowdSupport Community Guidelines. I am running a 2wire hgv w adsl wireless modem, and have been getting many dropouts, and accord Hi I have problems with connecting to the internet with several dropouts hourly.
I have contacted te It is 10 years old and is causing a problem. CrowdSupport Home. Home Automation. Telstra Plus. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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